Quality Monitoring Service
We believe our quality assurance procedures are among the best in the industry. Adding the Quality Monitoring Service to your Abaqus license is a cost-effective way to leverage our QA work in achieving your own quality assurance objectives.
Introduction
Increasingly, customers find that monitoring their suppliers' quality activities is a desirable or mandatory component of their own quality assurance work. To assist customers in meeting this requirement, SIMULIA offers the Quality Monitoring Service. The service has four components:
- A copy of the Abaqus annual QA audit
- The right to conduct the customer's own QA audit
The Quality Monitoring Service is available for the following Abaqus products: Abaqus/ADAMS, Abaqus/Aqua, Abaqus/CAE, Abaqus/Design, Abaqus/Explicit, Abaqus/Moldflow, Abaqus/Standard, and Abaqus/Viewer.
Quality Assurance Manual
Quality Monitoring Service customers receive controlled copies of the Abaqus Quality Assurance Manual. This document defines the processes used at SIMULIA to ensure quality. It is designed to comply with the ISO 9001:2008 standard. A "controlled" copy means that customers receive all revisions to the manual. In this way, such customers are informed in detail of the processes used at SIMULIA for quality assurance and are notified of any changes in those processes.
"Potentially Serious Errors"
Our Quality Management System is designed to meet the ISO 9001:2008 requirements and to facilitate customer compliance with the ASME NQA-1 requirements. NQA-1 discusses "conditions adverse to quality" under the section on corrective action. NQA-1 is consistent with 10 CFR Appendix B to Part 50: Quality Assurance Criteria for Nuclear Power Plants and Fuel Reprocessing Plants. This CFR (Code of Federal Regulations) requires that conditions adverse to quality be promptly identified and reported. All bugs in Abaqus are conditions adverse to quality, but potentially serious bugs are clearly the most severe and hence receive special treatment.
A bug is potentially serious if it may cause an experienced analyst to believe the behavior of Abaqus to be accurate when it may in fact be inaccurate in an engineering sense. Quality Monitoring Service customers have the exclusive ability to sort on potentially serious bugs and create reports in the
SIMULIA Abaqus Status Report service.
Annual QA Audit
An internal audit is conducted annually of the Abaqus Quality Management System. The purpose of the audit is to ensure that Abaqus complies with the provisions of the ISO 9001:2008 standard. Quality Monitoring Service customers receive a copy of the annual audit report, as well as copies of all follow-up correspondence that documents the response of Abaqus to major audit findings, if any.
Right to Audit
Quality Monitoring Service customers have the right to visit SIMULIA headquarters to audit the Quality Management System themselves or to have their own contractors perform such quality audits. Abaqus covers its own costs for staffing, copying, etc. in cooperating with such audits. The customer is responsible for its auditor's costs.
We ask that reasonable notification of such audit visits be provided and that flexibility be shown in choosing dates so that the appropriate personnel are available to support the auditors.
For Quality Monitoring Service-related question, please email us at Simulia.qa-service@3ds.com.
Additional Resources
>> Quality Assurance Background
To learn of potentially serious Abaqus error reports login with your SOSS username and password to the new SIMULIA Abaqus Status Report service. The SIMULIA Abaqus Status report service will provide the user with more information to search on, including modification dates, and more details on where each bug was identified and where it has been fixed, for every release.
To report a suspected error in an Abaqus product
>> See Answer 1654
To submit a Request for Enhancement
>> See Answer 940
>> How can we improve?
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